General FAQs
- I need help. How do I contact customer support?
- Does Prosperos have help videos?
- What can I do with the Prósperos mobile banking app?
- Why should I use a card rather than cash?
- How long does a money transfer take from my checking account to the My Family card in Mexico?
- Can I refer my friend or family member to use Prósperos?
- Is my money safe?
- Does Prósperos work in countries outside of Mexico and the US?
- What is Prósperos?
- How do I Enable Login with SMS Text?
- My contact information (address, phone number) has changed. What do I do?
- How do I change my password?
- Is my personal information safe with Prósperos?
- What is my email address?