Prosperos Mi Familia account holders can conveniently check their account balance using the WhatsApp messaging platform. This service provides an efficient and accessible way for users to monitor their finances and stay updated on their account status.
To inquire about the available balance of a Mi Familia secured account, users can send specific keywords through the WhatsApp channel where they also receive other alerts and notifications. Users simply need to follow these steps:
- Send a message to the WhatsApp number: https://wa.me/16509006528.
- Use the keyword “balance” (for English) or “saldo” (for Spanish), followed by the last four digits of their account. For example, a user would send “Balance 9548” to inquire about an account ending in 9548.
- If users need assistance with commands or navigating the process, they can type “help” or “ayuda” to receive further instructions.
Key Details:
- Typing “balance” or “help” will always return responses in English.
- Typing “saldo” or “ayuda” will always return responses in Spanish.
- The language setting linked to the user’s account does not influence the language of the responses. The response will be in the language of the command sent.
Important Product Limitations:
- Cada Día Secured Accounts: Currently, balance inquiries for Cada Día secured accounts are not supported via WhatsApp.
- Card Activation: Upon activating a Mi Familia card, users will receive a WhatsApp message welcoming them and providing instructions on how to use the balance inquiry feature. Until this automatic message is implemented, users can share the short WhatsApp URL for balance inquiries with authorized Mi Familia users.
- Account Number Requirement: Users must include the last four digits of their account number when sending a balance inquiry. If this information is missing, users will receive a prompt to provide the necessary account details to retrieve their balance.
The balance inquiry feature through WhatsApp offers an accessible and straightforward way for Prosperos Mi Familia users to stay informed about their financial status.