Sending money to your family in Mexico is a straightforward and secure process with the Prósperos mobile app. Whether your funds are available from a check deposit or a direct deposit into your bank account, you can easily send money to your loved ones. Below is a detailed guide on how to complete the transfer process.
Note: Funds transferred are not automatically converted to Mexican Pesos; they remain in US Dollars. Please ensure your family members are aware of this before making the transfer.
Transferring Funds to My Family
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Log into the Prósperos Mobile App
Start by opening the Prósperos mobile app on your smartphone. Use your login credentials to access your account. If you haven't installed the app yet, download it from your device's app store and follow the instructions to register. -
Navigate to the Transfer Section
Once logged in, go to the "Accounts" section within the app. From there, select the "Transfer" option to send money. -
Check Available Funds
In the "Transfer" window, you’ll see the current funds available in your account. Make sure you have sufficient funds before moving forward with the transfer. -
Select the Transfer Option
Choose the "Give to My Family" option. This will take you to the transfer screen, where you can initiate the process of sending money to your family members. -
Choose the Transfer Amount
Use the amount wheel to select the specific amount you wish to transfer. Once you've set the amount, click on "Transfer $XXX.XX" to finalize the transaction. -
Receive Confirmation
After completing the transfer, you'll receive a confirmation message within the app. This message will detail the amount transferred and the updated balance on your family member's Prósperos card. It’s a good idea to keep this confirmation for your records.
Retrieving Funds in Case of Emergency
If you ever need to retrieve funds from your family member’s Prósperos balance back into your account, you can do so easily.
- Navigate to the "Transfer" section and select "Return."
- Use the amount wheel to choose the specific amount you want to retrieve.
- Click on "Transfer $XXX.XX" to complete the transaction.
You will then receive a confirmation message with the details of the retrieval and the updated balance on your "Checking" account.
Conclusion
By following these simple steps, you can quickly and securely send or retrieve funds using the Prósperos app, ensuring that your family members in Mexico have the financial support they need. Prósperos makes managing your finances and helping your loved ones easy and efficient, no matter where they are.