Help Center

Promoted articles

• What services does Prosperos offer?
• How Do I Enroll in Prósperos?
• I need help. How do I contact customer support?
• Does Prosperos have help videos?
• What can I do with the Prósperos mobile banking app?
• Why should I use a card rather than cash?
• How long does a money transfer take from my checking account to the My Family card in Mexico?
• Can I refer my friend or family member to use Prósperos?
• Is my money safe?
• Does Prósperos work in countries outside of Mexico and the US?
• What is Prósperos?
• Bank Accounts
• Where is my card? It has not arrived.
• How do I Activate my Prósperos Card?
• Prósperos Card
• Do I Have to Use Direct Deposit? Can I Use a Check?
• How to Deposit a Check with Your Prósperos Mobile Application
• Can I use the ATM?
• What is a pending transaction?